Your data. Your clinic. Always.
Practo locks your patient list behind a monthly fee. BestoSys keeps your photos on their server. Most software vendors treat your data as their leverage. Smile Solutions CRM works differently — and it's the reason most clinics in Mulund switch to us within a year.
Export everything you have.
One ZIP file. Patients, ledger, visit notes, treatment plans, every photo. No cooldown. No 30-day notice. No "export-once-per-quarter" cap. No subscription required.
Where your data lives
In production, three places — all of them yours.
Smile Solutions CRM vs Practo Ray / BestoSys
| Question | Practo Ray · BestoSys | Smile Solutions CRM |
|---|---|---|
| Can I export every patient + photo to a ZIP right now? | CSV-only export, no photos. Quarterly cap. Some vendors charge ₹5K for a one-time data dump. | ✓ One click. Full ZIP. Unlimited times. No charge. |
| Where do my patient photos live? | On their AWS bucket. You don't have direct access — only their app does. | ✓ Your Cloudflare R2 bucket. You can run rclone copy any time. |
| What's the recurring fee? | ₹1,000-6,000 / doctor / month · forever · per-doctor pricing scales against you. | ✓ ₹15,000 / year · flat, regardless of staff count. |
| If I stop paying, do I keep my data? | ✗ Account suspended within 7-30 days. Read-only for 90 days, then deleted. | ✓ You keep everything. The CF account is yours. The DB file is yours. |
| Can a competing clinic in Mulund see my patient list if Practo gets breached? | All Mulund clinics share their multi-tenant DB. One breach = everyone exposed. | ✓ Each clinic = its own SQLite file in its own R2 bucket. Single-tenant. |
| Multilingual patient messages (Hindi / Marathi)? | English + a few canned Hindi templates. SMS only. | ✓ AI front desk handles EN/HI/MR. WhatsApp + voice. |
| Does the photo timeline support orthodontic before/after? | Photo upload only. No timeline. No before/after slider. No tagging. | ✓ Built first-class. See Aarav Mehta's record for the live demo. |
| DPDP Act 2023 + DPDP Rules 2025 compliance? | "In progress" per their 2025 webinar. Patient consent flow not yet live. | ✓ Your DB stays in India (CF Mumbai region). Patient consent + audit log built-in. |
| If I want a feature added — say, a Marathi WhatsApp template — what happens? | Submit feature request to support@. Most never ship. Roadmap is opaque. | ✓ WhatsApp Sai. Most additions land in <1 week. You see every commit. |
| Cost over 3 years (assume 2 doctors) | ~₹3,00,000+ (Practo Ray Pro + Connect, ₹3K/dr/mo + ₹2K/mo add-on, 36 months) | ✓ ₹1,00,000 total (₹70K one-time + ₹15K/yr × 2) |
If you ever want to leave
- Export everything from this page (the big lime button above)
- WhatsApp me "detach the CRM, please" — I revoke my Cloudflare API token from your account (or you revoke it yourself from CF → My Profile → API Tokens)
- You keep the SQLite file, the R2 bucket, the domain name, and the source code. You can run it on Replit, on a Raspberry Pi, on your nephew's laptop — anywhere.
Technical detail · for your tech-savvy son to verify
This demo uses localStorage to mock state changes — open DevTools (F12 → Application → Local Storage) and you'll see exactly what's stored under ss_crm_v1.* keys. The export button reads this state + the static JSON files and produces a real ZIP via the JSZip library (loaded from a public CDN).
Production v1 swaps the JSON files for a SQLite database file in your Cloudflare R2 bucket. The web app reads/writes via a thin Worker that you also own (deployed via wrangler on your account). No middleman SaaS. Source code is in a private GitHub repo where you (or anyone you trust) are an owner.
Realistic operating cost at your clinic's scale (≈300 active patients, ≈800 photos): Cloudflare R2 ~₹15/month + Workers free tier + domain renewal ~₹900/year. Total ≈ ₹3,000/year of infrastructure. The ₹15,000/year recurring fee from me covers updates + security patches + 4 hours of monthly hand-holding.